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FREQUENTLY ASKED QUESTIONS

1. How do I make an appointment?

You can either call one of our offices direct and speak to one of our friendly staff or you can fill out our online form with your details and preferred time and one of our consultants will contact you.

2. How do I apply for a Job with QTAX?

If you would like to apply for a job with us please fill in the application form below and return to qtax.

3. Do I have to lodge a tax return?

This will depend on your age, situation, income and expenses. Amongst other cases, if you have paid any tax during the year, have earned more than $6000, paid child support, are a minor earning over $772 then you will need to lodge a tax return. Ask a QTAX Consultant for advice as to whether you need to lodge a return.

4. What Deductions am I entitled to for my occupation?

Deductions depend on your occupation, allowances you have been paid, and receipts you have. We recommend that all work and business related expenses you keep receipts, and maintain a diary or log book. You will need to bring these with you when you have your return prepared.

5. Can I have my fee taken out of my refund?

You can have your return prepared and the fee taken out of the ATO refund, providing there are sufficient funds to do so. The net amount will then be deposited into your account. A small additional processing fee is charged for this service.

6. How long will my refund take?

Last year the Australian Taxation Office (ATO) processed 90% of all returns from Tax Agents within 14 working days. Some delays can be experienced with data matching between the ATO, Centrelink and other government agencies. If you haven't received your refund within 21 days contact the QTAX office where your return was prepared.

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